Frequently Asked Questions

My Account

• How long will it take to receive my refund?
• How do I update my account information?
• I’ve forgotten my password what do I do?
• How do I register/create an account?

Samples / Proofs

• Printed Samples and Proofs

Artwork

• What are your artwork supply guidelines?
• Do you offer a design service?
• Do you provide artwork templates?
• How do I upload my artwork?
• How do I create foiling artwork?
• How do I create Spot UV artwork?

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Ordering

• Do you provide envelopes?
• Can you take payments over the phone?
• Do you do spot UV, spot colour, metallic ink or foiling?
• How do I add a discount code to my order?
• What is the minimum/maximum finished size you can produce for booklets stapled on the short edge (landscape)?
• I wish to write on my products, what is the best paper to use?

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My Order

• I’m not happy with my order. What do I do?
• How do I change or amend my order?
• How do I view and download an invoice?
• What payment methods do you accept?
• I want to cancel my order.
• VAT - Printed Matter

Delivery

• Do you deliver to Europe?
• Where is my delivery?
• Can I change my delivery address?
• When will I get my order?
• Special / International / Split / Royal Mail deliveries
• Can I upgrade my delivery?

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Other

• Can you add a perforation to my order?